Refund & Exchange Policy

Refund & Exchange Policy

• Goods sold under Bogostore Sdn Bhd are entitled to exchange goods within 7 working days after received goods
• All exchange or replacement of goods are subject to stock availability. In the event of out of stock, we will inform customer with an alternative solution.

What products are exchangeable / refundable?

• Goods sold under everydaybogo.com are entitled to exchange if:
• Goods delivered are damaged/defective
• Goods sold do not match with order detail
• Goods are NOT entitled to exchange if:
• Goods are not its original purchased conditions including packaging and tag
• Goods are only entitled for refund if:
• Goods delivered are damaged or defective
• Goods received are in contrast with what customer has ordered

How can I refund or exchange?

• Customer may initiate the return/exchange policy by submitting an email to cs@everydaybogo.com
• Customers will be notified via email for updates on the refund/exchange status within 7 working days 
• In the event of damaged goods, please email cs@everydaybogo.com within 24 hours of receiving good to expedite the refund/exchange process

Shipping Fee: 

• If customer wish to exchange the items, he/she would have to bear the shipping fee of sending back to our office.
• After verification, we would send back the requested item to customer for FREE
• In the light of damaged item(s) or wrong item(s) has been sent to customer, Bogostore will absorb the all shipping fees involved in the exchange process

*Refund amount will exclude shipping fee

How long will it take for me to receive my refund or exchange

• Please allowed 14 to 21 working days after the refund application has been approved
• The total refund amount will exclude shipping fee